Return & Refund Policy

REFUND POLICY

I make sure all my products are in good condition before I ship them, therefore I am not responsible for damages that may occur during shipping. However, depending on the severity of the damage, you can take a picture of it and we can figure something out!

All sales are final.

After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

CANCELLATION POLICY

You must notify me within the same day of your order, or I will not be able to cancel your order.

 

RETURNS AND EXCHANGES

I accept returns and exchanges
Contact me within 7 days of delivery
Return the items to me within 14 days of delivery. All returned items must be in new and unused condition.

 

RETURNS CONDITIONS

Return shipping costs are the responsibility of the purchaser. If the item is not returned in its original condition, the buyer will be responsible for any loss of value.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

 

PERSONALISED ORDERS & DIGITAL DOWNLOADS

Due to the nature of these items them cannot be excharged or returned. Please contact me if you have any problems with your order.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hello@yunabi.com